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Digital Transformation

Tmall pioneer

Ingredients for a perfect shopping experience

A customer and a cook in the show kitchen in the flagship store of Tmall

These days, Chinese commerce is decidedly digital. One of the most popular shopping sites is Tmall, an internet platform of the Alibaba Group. There, Bosch has opened a virtual flagship store where customers can browse the abundance of Bosch products, from drills to washing machines.

The best of all worlds

Someone is watching a video of a cooking show on their smartphone.
Appetizer: watching cooking demo videos on the Tmall platform inspires many visitors to enlist for an “offline” cookery course

On Nanjing Road in Shanghai’s central business district, all the world’s leading brands have concrete and glass flagship stores. Each of them offers a bright, welcoming shopping experience. A glass-covered, oval-shaped space on level five of the Reel! shopping mall features exclusive show kitchens equipped with BSH home appliances. Under the watchful eye of a professional pastry chef, young women are busy making savory mooncakes. Plenty of people want to take part in these baking classes, which are offered on Tmall, China’s biggest internet shopping platform for brands and retailers.

Connie Lv’s fascination has been kindled: first for the traditional Chinese delicacy and, as she works her way through the recipe, for the food processor she is using to make it. She could buy the appliance here and now, but decides she needs more time to think it over. Connie Lv switches seamlessly from the analog to the digital world, calling up the Bosch flagship store on her smartphone.

Connie Lv with a cook and another woman in the show kitchen of Bosch's flagship store.
“Our flagship store offers customers from all over China an attractive way of accessing a wide range of Bosch products.”
Yanbin HU, responsible for digital marketing and sales at Bosch
Someone is clicking through Tmall on his tablet.
Whether food processors, cordless drills, or wiper blades, Tmall offers a wide range of products from a single source, saving customers the bother of “shop hopping”

Bosch — a pioneer in the premium segment

Across the globe, and thus also at Bosch, e-commerce is fueling the growth of retail business. Once of the major drivers of this trend is Alibaba, which is shaping the way people shop not only in today’s China, but increasingly also worldwide. Its digital empire includes the Tmall e-commerce platform. The Bosch flagship store here is set to play a key role in the premium shopping segment of the future, as it’s one of the first stores to cover many different categories — a USP in the world’s biggest e-commerce market.

Of all the flagship stores on Tmall, it also has one of the broadest product ranges. Originally thought up in China, the store is a model for other Bosch sales markets and platforms around the world. “It’s a completely new approach. As an investment, it has not only paid off for us economically, but is also worth a huge amount in terms of creating knowledge and shaping our thinking for the years ahead,” says Yanbin Hu, who is responsible for digital marketing and sales at Bosch.

Welcome to the Bosch Experience World

Someone is clicking through the Bosch Experience World with his smartphone.
Virtual reality: in the Bosch Experience World, customers can explore a virtual apartment and discover Bosch products, which they can later buy in the flagship store

When they enter the flagship store, users can also visit a “Bosch Experience World” in the shape of a virtual apartment. In the kitchen of such a virtual apartment, customers can move around as they would in a real show kitchen, and make their purchasing decisions on the basis of this experience. Potential customers can find a wide range of products that suit their needs.

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